My account was hacked, I contacted the customer support and only received standard responses. The more information you can provide, the better! For example, with lost ingame items, try to give as much detail as possible such as: name of the item, quantity, character name, approximate time of loss, server, location of the item before the loss (bank vault, inventory bag x slot y, chest, mail etc.). Please check our Knowledge Base before contacting support, to double check which information is needed. This could increase the time needed to resolve the ticket. If some or all of these details are missing in your initial ticket, the support representative may have to ask for those details in his first response. The Knowledge Base (found in our support portal) might provide further details about what the support might need to know to be able to assist you further. The customer support representative keeps asking for more information. I forgot my password and/or username for my support account. You will receive an e-mail with all the information you need to access your support account. Simply enter the same email address linked with your Runes of Magic account. You will find the "Forgot your username or password?" link which will enable you to retrieve your login credentials. You can still access this account by clicking on the "Your Account" tab on the support website. ![]() Previously, when the ingame reporting system was active, it automatically registered a support account for you. Oh no! If you don't remember registering with our support portal, you probably sent in a support ticket directly from the Runes of Magic game client, back when this was still possible. When i try to register an account, I'm told that the selected email address is already in use or that the website contains an error. Please register a new Support account, using the same e-mail address that's linked to your Runes of Magic game account. You need a brand new account to access the support system. Usually this error appears if you've tried to login to the support portal with your Runes of Magic account details. I tried to log into the support portal, and got an error message stating "Your username or password is incorrect". ![]() Got feedback or suggestions for this guide? Please forward those to a member of the EN Team via PM. While support will gladly take all your feedback and forward it to the relevant departments, they will always suggest to post your feedback, criticism and suggestions on forum too, so other users can contribute to the discussion. There are a few issues which the support team can't assist you with, such as all game-related advice, questions and spoilers. Why is support directing me to the community forums? If your account has been suspended or hacked. If you want to report another player for harassment, bug abuse or other violations. If you have questions or issues with billing or diamond purchases. If the community team can't help you any further on the official forums. Please always contact the support for any of the following issues: ![]() ![]() We're all here to help you, however, the community team do not have access to the same database and admin tools that the support team are using. Why am I asked to contact the support and not offered help on the forum? It will also help us if you register your new support account with the same email address that you used for your Runes of Magic game account. You'll need to register a separate account to log into the support portal. Make a macro filled with nothing but /a and /wait 1 to use.Please note that it's not possible to log into the support portal with your Runes of Magic account login details. Morosov (Me) - Makes so /a uses an unknown item. #ABGstart will make it toogle on Auto Battle Ground addon. SendViaChat - Morosov (me) - WIP, Makes you able to whisper to alt, and make him use some kind of command. SettingsLoader - Morosov (me) - Take file from %USERPROFILE%/Documents/Runes of Magic/a to Interface/AddOns/zzz_settingsloader/a When you wanna restore them, press the cloud button in game, and restart the game.ĪutoAcceptInvitations - Morosov (me) - Automates some of the invitations like party or mount ride.ĪutoLogBuffs - Morosov (me) - Logs Story Element buffs (Story telling festival). List of addons with Autors (description can be found in link): If you want your addon removed from here, please contact me. Most of them are from curse forge, some are modified, some are my own. You find here most addons you need, with optimal presettings done.
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